When it comes time to hire an IT company, there are a few questions you need to ask in order to make sure you’re making the best decision for your business. In this article, we will go over five of those questions so that you can be prepared when the time comes.
What to Ask Before Hiring an IT Company
How Long Have You Been in the Industry?
This is important to know because you want to make sure you’re hiring a company that has the experience necessary to handle your IT needs. While a newer IT company or provider is not automatically bad, they may not have the experience or knowledge to deal with certain issues that could come up.
In the IT world, experience means that particular provider has seen and adapted to the many changes that happen yearly, monthly, or even daily. The tech industry is changing rapidly and you need someone who is capable of staying on top of those changes.
Can I See Your References?
When you’re hiring any type of company, it’s always a good idea to ask for references. This allows you to get first-hand accounts of what it’s like to work with that IT company. Some questions that their references should be able to answer are:
- Are they responsive when there’s an issue?
- Do they provide clear and concise explanations when something needs to be fixed?
- Are they able to solve problems quickly and efficiently?
These are all important factors to consider when making your decision.
What’s Your Specialty?
Not all IT companies are created equal. Some may specialize in certain areas more than others. For example, if you have a business that relies heavily on email, you’ll want to make sure the IT company you’re considering specializes in email filtering and security.
If you have a lot of remote workers, you’ll want to make sure the IT company can provide a secure and reliable VPN. Knowing what your business needs are and finding an IT company that specializes in those areas is crucial.
Will I Have a Dedicated Technician?
When you’re hiring an IT company, you want to make sure that you’re going to have a dedicated technician assigned to your account. This way, if there’s ever an issue, you know who to contact and you can be assured that someone will be available to help resolve the issue quickly.
What Will the Total Cost Be?
IT services can range in price depending on the size of your business and what type of services you need. Be sure to get a breakdown of all the costs so that you can budget accordingly. Understanding the pricing can help you and your business to know what to expect down the road.
How Fusion Technology Solutions Can Help Your Business
At Fusion Technology Solutions, we pride ourselves on being a one-stop IT shop for small businesses. We have been in the industry for over a decade and have a long list of satisfied clients who can attest to our experience and knowledge.
We specialize in providing comprehensive IT solutions that are tailored to your specific business needs. And, most importantly, we will always assign a dedicated technician to your account so that you know exactly who to contact when an issue arises.
If you’re considering hiring an IT company, please don’t hesitate to contact us today for a free consultation.